Let's talk
Write to the developer, not a ticket queue.
There is no first-line support and no chatbot. Mails land with the person who wrote the code, and replies usually go out within a day.
Message sent.
Thanks for reaching out. Replies usually within a day.
Direct line.
Same inbox as the form. Replies usually within a day, and always from me.
Licence lost?
Your licence key and download link are in the purchase email. If the mail is gone, write and I will resend both.
Using something unusual?
Tell me the theme or page builder and I will test it. That is how most compatibility support gets added.
Need custom work?
I still take on WordPress and PHP projects for a small number of clients. Say what you are building.